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FAQ

Most frequent questions and answers.

Product Information

The lifetime of the filter depends on the level of airborne particles it is filtering with each wear. Generally, though, the filters should not be used longer than 1 week. Filters should never be washed and reused.

Yes, PROPERLY MADE MASKS™ provides two layers of high-performance silk. Click here for the full report. Adding a filter is recommended for even better performance.

To get the right size, please follow the recommended size chart.

  • 2 layers are 100% silk (outer and inner layers), forming a pocket for the available filter
  • A laboratory-based study examining silk fabric properties to evaluate its potential as a protective barrier for personal protective equipment and as a functional material for face coverings during the COVID-19 pandemic. Click here to see the full report.

While data supports the benefits of silk, as utilized in the PROPERLY MADE MASKS™ products, PROPERLY MADE MASKS™ have not been cleared or approved by the U.S. Food and Drug Administration (FDA) or any other governmental or administrative organization. Click here to see the full report.

PROPERLY MADE MASKS™ are fully reusable and washable. For best results, we recommend washing the mask once daily in cool water, by hand, with mild soap, and then air drying. If you decide to machine wash, we recommend washing in cool water, gentle cycle, with mild soap, placed it in a garment bag on gentle cycle, and then air drying. Our filter liners are not reusable and should be replaced weekly.

No known mask can guarantee 100% prevention of exposure to any virus.
COVID-19 spreads from person to person primarily through respiratory droplets produced when an infected person coughs, sneezes or talks. Droplets can land on people who are nearby and be inhaled into the lungs. PROPERLY MADE MASKS™ masks provide a barrier that significantly reduces the chance of inhaling droplets, particles, and pathogens, even more so with our filter, and dramatically reduces the wearer’s exhalation of respiratory droplets.
To minimize your risk of infection with COVID-19, wear your PROPERLY MADE MASKS™ in conjunction with everyday preventative actions, including good nutrition, frequent handwashing, and social distancing. Please continue to follow the guidance and orders issued by local government authorities and workplace/institutional instructions and standards.

Medical mask certifications only apply to face masks that are single-use and disposable. Also, the “non-medical” designation is required by law. If others are not using this designation, they do so in violation of the law.

Order and Payment

We offer secure payments from Visa, MasterCard, American Express, and Discover.

Unfortunately, as a personal hygiene product, we do not accept returns unless the product is faulty or the packaging is damaged. In that case, please take photos of the fault /damaged packaging and send them to sales@properlymademasks.com. Our goal is to respond to you within one week.

We are happy to accept cancellations within 12 hours of receiving an order at sales@properlymademasks.com. Unfortunately, after that time, we will be unable to accept cancellation due to shipping processing timeframes.

Shipping and Delivery

  • We have shipping options available at checkout.
  • Shipping surcharges will be subject to the carrier and will be shown at check out.

Processing Timeframes

  • We strive to adhere to our committed shipping timeframes. Therefore your order will be processed within 48 hours of receiving it for standard orders and within 24 hours for 2-day shipping or expedited orders. During holidays, processing times may be longer.

Standard

  • Standard shipping varies in price depending on how many masks you order.
  • When our products are in stock, standing shipping will take 7-10 business days. When our products are out of stock or you are pre-ordering, delivery will take place within 15-30 days.

Expedited

  • Expedited shipping is only available when our products are in stock. Express shipping delivers your products to anywhere in the United States within 5 business days.

Unfortunately, we’re a US-only company at this time, but we do have plans to add more countries soon.

Our masks follow CDC guidance for the use of cloth mask to help slow the spread of coronavirus & covid-19. These face masks are not medical-grade surgical masks or N95 respirators. To learn more about the CDC recommendations click here. No guarantee it will protect.

Question

Will the Perfect Mask stop Corona Virus or Covid-19?

Answer

Coming soon…

Question

How often should I change the filter?

Answer

Coming soon…

Question

What is the material of the mask?

Answer

Coming soon…

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How do I put on the Perfect Mask?

Answer

Coming soon…

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How do I clean the Perfect Mask?

Answer

Coming soon…

Question

Is there a webpage where I can view How-To videos for my Perfect mask?

Answer

Coming soon…

Question

Where are the products made/shipped from?

Answer

Coming soon…

Question

Can I wear the mask without a filter?

Answer

Coming soon…

Question

What’s the Perfect Mask return policy?

Answer

Coming soon…

Question

How long does it take it to ship?

Answer

Coming soon…